Last updated: 30 September 2026

1. About this policy

This privacy policy explains how J Tierney Landscaping collects and uses personal information when you visit https://www.jtierneylandscapes.co.uk/, submit a website enquiry or contact us using the contact details published on our website.

It covers website related processing. It does not describe all personal information we may handle when delivering landscaping, groundworks or construction services. Where necessary, we will provide separate privacy information for those activities.

We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy legislation.

2. Who is responsible for your information?

The data controller is [insert the full legal name of the person or company operating J Tierney Landscaping], trading as J Tierney Landscaping.

Postal address: [insert controller’s postal contact address]
Website: https://www.jtierneylandscapes.co.uk/
Privacy contact email: contact@jtierneylandscapes.co.uk

Please use this email address for questions about this policy or to exercise your data protection rights.

3. Information we collect

Depending on how you use our website, we may collect:

  • Your name, email address and telephone number when you make an enquiry.
  • Your address or postcode, project details and any other information you choose to include in your message.
  • Copies of correspondence relating to your website enquiry.
  • Technical information such as your IP address, browser type, device information, pages requested and the date and time of your visit, through website and security logs.
  • Your cookie preferences and records of consent.
  • Website usage information collected through optional analytics tools, if these are enabled and you consent.

We collect enquiry information directly from you and technical information through the operation of the website and its service providers.

Please provide only information relevant to your enquiry. Avoid including sensitive personal information or another person’s details unless necessary and you are entitled to share them.

[Before publication: confirm the actual form fields, log data and any analytics, spam protection, maps, video or other embedded tools. Identify the providers and explain any additional data they collect.]

4. How we use your information and our lawful bases

Responding to enquiries

We use information you submit to respond, discuss your requirements and provide requested information or quotations.

Our lawful basis is taking steps at your request before entering into a contract where your enquiry concerns services you may purchase personally. For other enquiries, including enquiries on behalf of an organisation, we rely on our legitimate interests in responding to communications and managing enquiries.

Operating and protecting the website

We use relevant technical information to run the website, diagnose problems, prevent spam and protect it against unauthorised access or misuse.

Our lawful basis is our legitimate interests in maintaining a secure, reliable website. We consider your rights and use only information reasonably necessary for these purposes.

Optional cookies and analytics

Where we use optional cookies or similar technologies, we obtain your consent before activating them. Where they process personal information, our lawful basis is consent.

You can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew it.

Legal requirements

We may use or disclose information where necessary to comply with a legal obligation.

Submitting an enquiry does not automatically subscribe you to marketing. If we introduce an optional website marketing subscription, we will explain how it works and provide a way to unsubscribe.

5. Cookies and similar technologies

Our website uses a cookie consent banner to manage cookie choices.

Cookies are small files stored on your device. Similar technologies may also store or access information on your device.

Strictly necessary cookies support essential website functions and do not require consent where the legal exemption applies. Optional cookies, including any optional analytics or advertising cookies we use, are activated only after you consent.

You can accept or reject optional cookies and change or withdraw your choices through [insert the exact location and name of the website’s cookie settings control].

You can also delete or block cookies through your browser settings. Blocking essential cookies may affect website functionality. Deleting cookies does not necessarily delete information previously collected.

Details of the cookies we actually use, including their names, providers, purposes and expiry periods, are available in [insert link to the cookie policy or the banner’s detailed cookie list].

6. Who we share information with

We share website related personal information only where necessary with:

  • Providers that host, maintain and secure the website.
  • Email and enquiry handling providers used to receive and respond to messages.
  • Providers of optional website tools, where those tools are used and any required consent has been obtained.
  • Professional advisers, regulators or public authorities where disclosure is necessary and lawful.

Providers processing information on our behalf must act under appropriate contractual arrangements and protect it.

We do not sell your personal information.

[Before publication: confirm these recipient categories and name any relevant independent third party controllers, with links to their privacy information.]

7. International transfers

Some website service providers may process information outside the UK.

Where this happens, we ensure that an appropriate lawful transfer arrangement is in place, such as applicable UK adequacy regulations or approved contractual safeguards, together with any necessary assessment and additional protections.

You can contact us for information about applicable safeguards and how to obtain a copy.

[Before publication: confirm whether international transfers actually occur, the relevant destinations and the safeguards used. Amend this section to reflect the providers’ arrangements.]

8. How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected.

Our website retention periods are:

  • Website enquiries that do not become customer projects: [insert period measured from the last contact].
  • Website and security logs: [insert actual retention period], unless particular records are needed to investigate an incident or handle a legal claim.
  • Cookie consent records: [insert retention period and reason].
  • Optional analytics information, if used: [insert the configured retention period].

Cookie expiry periods are listed in our cookie information.

Where an enquiry becomes a customer project, relevant information may become part of our customer records. Separate privacy information will explain the applicable processing and retention arrangements.

Information may be retained for longer where necessary to meet a legal obligation or establish, exercise or defend legal claims. We delete or anonymise information when it is no longer required.

9. How we protect information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and providers who need it for an authorised purpose.

No website or electronic communication method can be guaranteed completely secure. Please avoid sending sensitive information through ordinary website enquiries or email.

10. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Obtain a copy of your personal information.
  • Have inaccurate information corrected or incomplete information completed.
  • Request deletion of your information.
  • Request restriction of its use.
  • Receive information you provided in a portable format, where the legal conditions apply.
  • Withdraw consent where processing relies on consent.

You also have the right to object to processing based on legitimate interests. We will consider your objection in accordance with the law. You have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, email contact@jtierneylandscapes.co.uk.

We normally respond within one month. Where the law allows an extension, we will explain why and tell you when to expect a response. We may request reasonable information to verify your identity. Requests are normally free of charge, subject to limited legal exceptions.

These rights are subject to applicable conditions and exemptions.

11. Providing information and automated decisions

You do not have to submit an enquiry to browse our website. If you choose to contact us, we need enough information to understand your request and respond. Without necessary contact or enquiry details, we may be unable to help.

We do not use website enquiry information to make solely automated decisions that have legal or similarly significant effects on you.

12. Links to other websites

Our website may link to external websites. Their operators are responsible for their own processing of personal information. Please read their privacy policies before providing information.

13. Complaints

If you have concerns about our use of your personal information, please contact contact@jtierneylandscapes.co.uk.

You can also complain directly to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You do not have to contact us first.

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

14. Changes to this policy

We may update this policy to reflect changes to our website, our processing or legal requirements. The latest version will appear on this page with an updated date.